Delivery

Please find our delivery terms and charges below:

 

1. Order Processing

  • Orders are dispatched within 7 working days of receipt. We are open Monday to Friday, 8:30 AM - 5:00 PM.

 

2. Non-Fragile Goods Delivery (Mainland UK)

  • Minimum Spend: £150 (plus VAT) + £15 delivery.
  • FREE Delivery: £300+ spend (plus VAT).
  • Same Day Dispatch: Subject to availability.

 

3. Fragile Goods. (Pallet service only) 2-3 day courier service

(e.g. arrangements, bouquets, vases, crystals, long stems, potpourri) (Mainland UK)

  • Minimum Spend: £150 (plus VAT) + delivery.
  • FREE Delivery: £600+ spend (plus VAT).
  • Half Price Delivery: Orders over £400 (plus VAT).


  • Additional Charges upon request:
    • Next Day: £7 per pallet
    • AM/PM Specific: £10
    • Timed Delivery: £20
    • Saturday: £50

 

4. Special UK Postcodes

  • IV & KW (Pallet service only): £1000+ spend (plus VAT) for free delivery.

 

5. Northern, Southern Ireland & EU (Pallet Service Only)

  • Southern Ireland: £1000+ spend (plus VAT) + £75 for customs.
  • Northern Ireland: £1000+ spend (plus VAT) + £15 customs clearance.
  • **NEW** BT Post code (Box service): Orders over £300 with Non-Fragile Goods: £20 delivery (no customs fees, 2-3 days delivery).

 

6. Overseas Orders (Pallet service only)

  • Orders of £600+ to be delivered to your UK shipping address. Final delivery from there is arranged by your shipper.

 

7. Product Availability

  • If an item is unavailable, we’ll help suggest alternatives to maintain the required order value and delivery charges.

8. Delivery Responsibility

  • We use third-party couriers. While we aim for on-time delivery, we can't be held responsible for delays or issues caused by the courier.

 

For any questions, please contact us at info@lotusimports.co.uk or call us.