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Return Policy

In the event of damaged or faulty goods please contact us within 7 working days of receipt. We may ask for photo to help understand the problems. Lotus Imports will arrange a collection of the goods or ask the customer to dispose of them as they see fit and a FULL refund will be issued via the original payment method.

In the event of unwanted goods please contact us within 7 working days of receipt. For a return to be accepted, customers must ensure goods are securely packed in perfect resalable condition and in original packaging, please also note this must be for full box items. Customers are responsible for return carriage costs and a 10% restocking fee will be deducted from the refund amount. Refunds are made via the original payment method.

Please note we cannot accept returns for any last chance to buy/clearance/discounted lines. 

This does not affect your statutory rights as a consumer.

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Phone number - 01424 850808

How to order

1. Login or register to see full product details and prices, please note we only deal with trade customers.
2. Browse products and add to the basket
3. Place your order and we will be in contact

Call 01424 850808 Monday to Friday 8.30 - 5.00pm!

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